>_ getting_started
Getting started
VI-Labs is subscribed to by a service, such as a sensory support team, and everyone in the service uses it under the one subscription. Here is how to set it up.
1. One person sets up your service
Usually this is the VI service lead, or whoever will look after your team’s access. Create an account with your work email address, then create your service when asked, named after your team (for example, “Anyshire Sensory Support Service”). You become its admin.
2. Subscribe
The subscription is £300 a year for your whole service, with up to 5 people. On the Subscription page, either:
- pay by card through Stripe, a secure payment service; or
- choose Pay by invoice and give your finance team’s email address and a PO number. We check each request and approve it within one working day. Stripe then emails your finance team an invoice, payable within 30 days. Your finance team doesn’t need an account.
Paying by card, access starts straight away; paying by invoice, it starts when we approve the request. If you have a promotion code, enter it when you pay or ask for the invoice; it reduces the first year only.
The subscription renews automatically each year until you cancel. Paying by card, Stripe emails a reminder a month before each renewal. Paying by invoice, the next year’s invoice arrives when the subscription renews, payable within 30 days. You can cancel at any time under Manage billing, and access continues to the end of the year you’ve paid for.
3. Invite your team
Open Your team from the ••• menu. Enter each colleague’s work email address and choose their role: Member to use the tools, or Admin to also invite people and manage billing. Your 5 seats include your own. People you’ve invited hold a seat while they’re waiting to join, and you can cancel an invitation to free it.
4. Colleagues join from the invitation email
Each colleague receives an email with a link to create their account and join your service. They should use that link, rather than signing up on the website: signing up separately creates a new, empty service that isn’t part of your subscription. Anyone who already has an account just signs in: the invitation appears at the top of the page, with a button to join. If they had already set up a service of their own, they can delete it from Your team once they’ve joined yours.
Setting it up for someone else
If you’re subscribing on behalf of your VI service but won’t use the tools yourself, you don’t need to keep a seat. After subscribing, invite the service lead from Your team with the role Admin. Once they’ve joined, choose Leave this service at the bottom of Your team.
Emails from VI-Labs
Sign-in codes and invitations come from vi-labs.co.uk, and invoices and receipts come from Stripe on our behalf. If one hasn’t arrived within a few minutes, check your junk or spam folder. It can help to ask your IT team to allow emails from vi-labs.co.uk.
Free for everyone
Lantern, for families, and Vision in 5 · Rooms don’t need a subscription.